Independent Client Reviews
Helping you to understand exactly how your client perceives your organisation – and what you can do about it.
Our Independent Client Review provides an in-depth understanding of how your key clients perceive your organisation in terms of strengths to leverage and opportunities to further enhance your service and delivery. It also puts you in the best position for tenders, re-tenders and new growth opportunities.
How Independent Client Reviews Work
Our Independent Client Review provides an in-depth understanding of how your key clients perceive your organisation in terms of strengths to leverage and opportunities to further enhance your service and delivery. It also puts you in the best position for tenders, re-tenders and new growth opportunities.
We conduct in-depth independent reviews with your key clients to understand how to:
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Enhance long-term relationships and provide greater value for your clients
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Make a clear difference to your clients and to differentiate you from your competitors
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Leverage more opportunity out of the areas you currently occupy with your clients
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Put you in the best position for any future opportunities
We gather highly detailed insights using targeted surveys and in-depth 1-2-1 interviews with your clients, working with you to understand those insights, providing a detailed report and discussing at length where you can create greater value and competitive advantage.
Independent Client Reviews are invaluable in proactively demonstrating the importance and value you place on the relationship with your clients and to maximise the opportunities.
Following these reviews, a number of organisations have then won Supplier of the Year Awards with their clients.
FAQS
Why use an Independent Client Review?
They demonstrate a long-term commitment to your clients, showing that you value their perspectives and that you proactively want to invest in maximising the relationship. It gives insights to enhance your current service and delivery, and be in the best position for upcoming tenders and retenders.
What's the Independent Client Review process?
We will work with you to design a bespoke interview and online survey, which we use to collect in-depth insights from stakeholders in one of your key accounts. We take these insights and develop a detailed report as well as discuss the findings, enabling you to create a targeted action plan to maximise relationships, service and delivery and future opportunities.